Return & Refund Policy

We will handle any return or exchange request if you're not content with your purchase as long as you let us know within 30 days of receiving the item. After thirty days, no requests will be fulfilled. It is important that you get in touch with us by email ([email protected]) as soon as possible.

Return & Exchange Conditions

• Must be returned in original packaging
• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unassembled or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Refunds

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.

If you are approved, your refund will be processed and a credit will be automatically applied to your Paypal payment method within a 2-3 day period.

Non-returnable items:

Sale items and product damage/loss caused by the consumer are unfortunately not returnable.

Exchanges

Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.

Costs

• Your return charge will be subtracted from your refund for returns made internationally. Refunds will only be handled if the items you utilize for a return arrive in our warehouse. If they don't, you'll need to file a dispute with the carrier. For orders that exceed the customs threshold, you can be required to pay a custom duty charge and be subject to importation.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

General Return Process

• Sign in to your account or look up a previous order and select the items you would like to return or exchange.
• Returning items can be sent back in the original packaging with the provided return label.
• We'll track your return items back to us and let you know once they arrive.
• Once back in our warehouse, your returned items will be inspected, processed, and refunded ASAP!

Policies

Items returned without authorization will not be accepted.

Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.

Please contact our customer support team with any questions you may have regarding our return policy or procedures. We will be pleased to provide you with guidance and encouragement.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADVERTISING HOUSE LIMITED
Company Address:	Yuen Long, New Territories 7th Floor, Haojing Commercial Building, No. 65-67 Castle Peak Road HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help